FAQ
1. Shipping Details
Section 1.1 - Do You Ship Internationally?
Kitchen Groups is a US based company with warehouses and factories in China and Hong Kong.
We do ship internationally with some excluded countries you can find below:
Afghanistan, Aland Islands, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Aruba, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Botswana, Bouvet Island, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cape Verde, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Cuba, Curaçao, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Holy See (Vatican City State),Indonesia, Islamic Republic Of, Iraq, Jamaica, Jersey, Kazakhstan, Kenya, Kiribati, Democratic People's Republic Of, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Macao, Republic Of, Madagascar, Malawi, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Republic of, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Panama, Papua New Guinea, Pitcairn, Republic of Cameroon, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia And The South Sandwich Islands, South Sudan, Sri Lanka, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Syria, Tajikistan, Tanzania, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United States Minor Outlying Islands, Uzbekistan, Vanuatu, Venezuela, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
Section 1.2 - Shipping and Handling
All Shipping prices include handling international and domestic shipments
Section 1.3 - Shipping Prices and Fee's
All orders from North America, Europe, Australia, and East Asia have flat Shipping price of 3.95$ for each item, that includes handling and fee's
The countries on the list below have different flat shipping rate caused by higher shipping costs:
Argentina, Armenia, Azerbaijan, Bolivia, Bosnia And Herzegovina, Brazil, Chile, Colombia, Costa Rica, Cuba, Cyprus, Ecuador, El Salvador, Estonia, Gibraltar, Guatemala, Honduras, Iceland, Iran, Isle Of Man, Jordan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Mexico, Moldova, Republic of, Monaco, Montenegro, Paraguay, Peru, Philippines, Puerto Rico, Portugal, Qatar, Reunion, Saudi Arabia, Serbia, Slovakia, Slovenia, South Africa, Turkey, Ukraine, United Arab Emirates, Uruguay.
Section 1.4 - Process and Shipping Duration
We ship our products from several different warehouses outside of the US. If you order several different products, they might arrive separately and on a different day.
You will get the tracking number directly to your email about 1-3 business days after purchase.
Please allow 10-21 business days for the item to arrive, depends on your location.
Your happiness is our top priority. If for any reason you need help with your purchase, email us with your order number and we will do our best to assist you.
However at the holidays time of the year, due to the high demand order may be shipped within more than 48 hours, therefore, delay in delivery time may be accrued.
If your order hasn’t arrived in the estimated delivery times, please contact our support team here
Section 1.5 - Multiple Items
Since we have 4 different warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once…they will get to you! :-)
Section 1.6 - Shipping Carrier
All Domestic orders shipped via USPS shipping carrier and trackable in USPS website
All International orders** ship via China EMS Carrier also known as epackt, and are trackable via EMS China website
** Countries mention in section 1.3 shipped via China or Hong Kong Post Office Carrier tracking number and tracking details sent in with every email confirmation
2. My Order
Section 2.1 - The item I love is out of stock, Is there a waiting list?
The Kitchen Groups will work hard to make your item available, for any specific item please contact our support team here
Section 2.2 - How do I check the status of my order?
You can track your order status in real time by entering your order information on the Track Order page.
After an order has been shipped you will receive also email confirmation with your delivery details and tracking numbers.
Section 2.3 - How To Cancel My Order
Please contact us here within receipt of purchase in less than 48 hours to cancel your order full refund will be granted.
In case order already being shipped please contact the payment method service you used (Credit/Debit Card, Paypal, Amazon Payments or Apple Pay) to get order cancellation, these steps are made to prevent a fraud order from behaving of Kitchen Groups
Section 2.4 - Security
Kitchen Groups adheres to the highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Section 2.5 - Payment Methods
We accept all major, Credit/Debit cards. You may also pay for your order with your PayPal account, Amazon Payments account or Apple Pay account.
Section 2.6 - How To Order & Use Discount Code
Please watch this short video: