BBQ Pellet Maze Smoker Hot & Cold Smoke Generator

Kitchen Groups offers WORLDWIDE SHIPPING!

All orders ship within 1-3 business days, and are shipped via Priority Carrier with a 10-21 business days delivery time.

We ship our products from several different warehouses, some are Domestic and the rest outside of the US. If you order several different products, they might arrive separately and on a different day.

You will get the tracking number directly to your email about 1-3 business days after purchase.

All order prices include handling fees and value-added tax for international and domestic shipments.

Please allow 10-21 business days for the item to arrive, depends on your location.

Your happiness is our top priority. If for any reason you need help with your purchase, email us with your order number and we will do our best to assist you.

Not 100% happy with your purchase? Simply send us an email to support@kitchengroups.com and our dedicated team will solve any problem!

With limited exceptions, valid returns are refunded in the form of store credit. Damaged/defective items will be subject to an exchange if in stock.

Our return and refund policy lasts 30 days since your purchase the item.

If 30 days have gone by since your purchase, unfortunately you are no longer eligible for a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging.

Return order must be use the return label provided in dispute process if return label was not provided please reach our support team by email 

All store credit, refunds, and/or exchanges that are due will be issued within 3 to 5 business days after the return is processed.

You can find additional information about our Return Policy HERE.